Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • We offer a 1–hour response time guarantee for any ticket or email that you send to the tech support team. We’ll swiftly respond to all the general questions and forward right away the issue to our system administrators in case any further assistance is needed. If you take advantage of our Administration Services package, we’ll execute any of the included server administration tasks at a time that has been discussed with you beforehand.

  • Top quality support service

  • A Top–Quality Client Support Service

  • Our technical support team will be available to you 24/7 should you need help while working with our Hosting Control Panel or with any of the apps that we have pre–installed for you on the dedicated web hosting server. Furthermore if you require help tackling the daily admin tasks on your dedicated hosting server, you can check out our Administration Services package, which includes backup hard disk space, weekly OS updates, problem troubleshooting and software installation services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Hosting Control Panel is installed by default for each Linux dedicated servers hosting package. Among its features is a rather useful integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most educational articles also video versions which show all the actions that you can perform in a very illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each Hosting Control Panel section.