In the event that you have ever had a cloud web hosting account in the past or you've dealt with any other kind of online service, you probably know from personal experience that for certain things it is better to consult with a live person on the telephone rather than exchange tickets or email messages. In order to know more about a specific service before you buy it or in case something small should be done, for example, it is really much easier and a lot faster to do it real-time. If you're able to talk with representatives by phone, it is very likely that you're dealing with a real web hosting supplier, not just a reseller. The type of support that you will get over the telephone may differ between different providers - from general matters to dedicated technical support. Usually most providers supply pre-sales assistance and first level phone support, while more complex tech matters are handled through electronic mail and / or tickets.
Phone Support in Cloud Web Hosting
If you choose to buy one of our cloud web hosting, you'll be able to get in touch with our customer support team over the telephone for 14 hours per day. We can help you choose the perfect plan for your sites as we think that it's better to discuss these matters with a live person. In case you already own an account, we're able to assist you with any sales/billing questions and general matters, even with some technical situations that do not involve too much time or escalation to a system administrator since it'll be better to open a support ticket for time-consuming problems in order to have all the communication in a single place. We have telephone numbers in the US, the UK and Australia, so you are able to call the one you prefer and speak with one of our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there is always someone to help you if you have any queries about the semi-dedicated server packages that we supply. Whether you wish to know more about our packages, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more complicated troubles could require a support ticket so as to give time to our tech support crew to investigate, we'll help you with various tech questions on the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the U.S.A., Great Britain and Australia, we have local telephone lines in all of these countries as well. If you are in another country, we also have a global number where you can reach us.