In case you’ve bought a hosting package and you’ve got certain queries related to a concrete feature/function, or if you have bumped into some problem and you need help, you should be able to touch base with the respective client support team. All web hosting companies deploy a ticketing system regardless of whether they provide other ways of contacting them along with it or not, since the most effective way to resolve a problem most often is to use a ticket. This mode of correspondence renders the replies exchanged by both parties simple to follow and allows the customer service staff representatives to escalate the issue in case, for instance, a server administrator must intervene. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll have to use no less than two separate accounts to get in touch with the client care team and to actually administer the hosting space. Constantly logging in and out of different accounts can often be a drag, not to mention the fact that it requires a long period of time for most web hosting companies to reply to the tickets themselves.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our cloud web hosting isn’t separate from the hosting account. It is an integral part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it at any time with just several clicks, without ever logging out of your account. The ticketing system comes with a quick-search box, which will help you track down virtually any support ticket that you’ve posted in the past, if required. You can also see knowledge base articles that belong to different problem categories, which you can select, so you can find out how to resolve a particular issue even before you send a ticket. The response time is no more than 1 hour, which suggests that you can obtain prompt assistance at any given time and in case our client care staff suggests that you do something inside your hosting account, you can do it momentarily without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We find it more efficient to manage everything from one place, which is why we’ve integrated a support ticket system into the in-house created Hepsia Control Panel, which is offered with each and every semi-dedicated server plan. This will permit you to handle the communication with our help desk team along with your disk drive space, which goes to say that you will not need to remember an additional user name for a separate system. You will be able to send a new ticket or to track down the status of an old one with less than several mouse clicks whilst you are browsing the content hosted in your account. On top of that, you can search through older tickets using a clever search function or check applicable knowledgebase articles, which provide solutions to commonly experienced difficulties. The inbuilt ticketing system is strictly monitored 24/7 with the maximum ticket response time being just one hour, so there’ll always be someone to assist you.