Being able to get in touch with your cloud web hosting company if you have any sort of questions or encounter any difficulties is important and how fast they will respond and react is essential, particularly if your site is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are an easy way to identify actual providers from resellers. The latter in most cases reply only to emails or support tickets and you'll need to wait for a day or even more so as to get a reply. In case the trouble needs a few replies, you will end up losing days so as to have a basic problem fixed. Using the services of an authentic and reliable web hosting company, you'll be in a position to get in touch with the support at any time and receive an instant response whatever the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Web Hosting
We offer 24/7 billing, customer and tech support for our cloud web hosting. Even if you are not our customer yet and you have some questions, we can assist you promptly and supply you with the needed information, so as to give you a choice to make an informed decision when you acquire your new web hosting account. We are available any time, including weekends and holidays, and we supply various means of communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we have multiple telephone numbers worldwide, so you are able to call the one that is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The standard response time is no more than 15-20 min, so you can forget about waiting for days to get assistance for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive timely support, especially if your web site is not functioning properly for some reason. All our Linux semi-dedicated packages come with 24/7 customer and technical support, so in case something happens, you will be able to use a number of ways to let us know - phone line with a few local numbers globally, live chat, emails and tickets. The first two choices are for billing, pre-sales and basic issues, which means that if you do not have an account yet, for instance, you can find additional information about our solutions, or we can help you with uncomplicated technical problems. The other two methods are for solely technical matters or everything that is more time-consuming as it's much easier follow the correspondence between you and our tech support team. The guaranteed maximum reply time for them is merely an hour, the regular one - 15-20 minutes, so you will not need to wait for a whole day so as to receive assistance as you may have to do when using the services of various other providers.
24/7 Customer Support in VPS
In case you purchase a virtual private server through us, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local telephone numbers in the USA, the UK and Australia along with a live chat service. When you are an active customer and you want help with a technical issue that requires additional time to investigate or resolve, you will be able to open a ticket from your billing account or you'll be able to send an email and we'll take care of the problem and send you a response within one hour. The response time is warranted 24/7, including weekends and holidays, but for the majority of problems it takes no more than half an hour to receive assistance. Our support service covers the VPS as well as all pre-installed software it comes with, so if you need help with third-party apps, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we offer come with 24/7 support through various methods of communication and with a one-hour maximum response time warranty. If you want to learn more about the plans or you have various billing or general questions, you're able to call one of the local numbers that we have around the world or you can use our live chat service and talk with a live agent. For solely tech issues which need the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email, because all of these channels are more appropriate to monitor a certain issue. The reply time for them rarely is more than half an hour, which means that you can forget about having to wait for an entire day so as to receive help. Our support service is available for all the server-related issues, and the pre-installed software. In the event that you'd like to receive help with third-party applications, you can consider adding the Managed Services upgrade that we supply with all the packages.